AI FAQ / Customer Support Bot for Telegram
This workflow automates customer support on Telegram by analyzing incoming messages, detecting user intent, searching an internal FAQ or knowledge base, and generating instant AI-powered responses. It also escalates complex cases to human agents when needed.
How does it work?
##### 1. Message Trigger A new message is received in Telegram (private chat or group), triggering the workflow.
##### 2. AI Understanding Layer The AI engine performs multiple tasks:
- Intent detection
- FAQ matching
- Knowledge base retrieval
- Response generation
- Escalation detection
##### 3. Knowledge Search The system searches internal sources such as:
- FAQ database
- Knowledge base articles
- Predefined support documents
##### 4. Response Generation AI generates a clear, helpful response based on retrieved information and user intent.
##### 5. Escalation Handling If the issue is complex or not solvable automatically, it is escalated to a human agent or admin for further support.
##### 6. Reply Delivery The final response is sent back to the user via Telegram.
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